Return policy

Cancellation

We accept order cancellation before the product is shipped or produced. If the order is cancelled you will get full refund. We cannot cancel the order if the product is already shipped out.

Returns

We accept return of products. Customers have the right to apply for a return within 30 days after the receipt of the product. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. No restocking fee to be charged to the consumers for the return of a product.

Return Process

  1. To start a return, you can contact us at support@ruthas.com, please provide customer support with your Full Name, Email, and Order number and briefly describe the reason why you want to return the product. If your return is accepted, we’ll send you a Return shipping label within 1-3 business days, as well as instructions on how and where to send your package. 
  2. Re-pack your product safely and securely attaches the provided order number to the package and send us the returning products to the Return address given to you by our customer support team. Please note, that we will only be able to accept returned products only if they will have the order number attached and are sent to our indicated Returns address.  (The package must be returned in the original packaging with all parts, accessories and user manuals attached.)
  3. Send us the tracking number of the returning parcel and your order number. Returns without tracking numbers might be refused by our warehouse, please make sure to use registered mail or other trackable shipment method and don’t forget to provide us with the tracking number.
  4. After our warehouse receives your return, we will evaluate the contents of your package and decide whether to issue a refund. Once we complete the assessment, we will issue your refund.

Items sent back to us without first requesting a return will not be accepted.


Return Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error or a defective product.


Exchanges

We do not accept exchanges. If you need a different item, please return the original purchase for a refund and place a new order for the desired item.


Refunds

Once we have received and inspected your return, we will email you a notification of receipt. We will also notify you if your refund has been approved. If approved, we will process your refund within 2 business days and automatically transfer the refund amount to your credit card or original payment method within a certain number of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at support@ruthas.com.